We're here to help.
Having a problem with one of our games? Found a bug? Got a feature request or just want to say hello? Reach out to us — a real person at Nerdbucket will read your message and get back to you.
Contact support
The fastest way to get help is email. Include as much detail as you can — the game, the platform (iOS, Android, PC), your device model, and a description of what went wrong. Screenshots and screen recordings help a ton.
Support Email
Response Time
We aim to respond within two business days. We're a small team, so thanks for your patience.
Mailing Address
NerdbucketPO Box 2407
Fairview, NC 28730
United States
Frequently asked questions
How do I report a bug?
Email support@nerdbucket.org with the name of the game, your platform and device, and a clear description of what happened and what you expected to happen. A screenshot or screen recording of the issue speeds things up enormously.
I have an idea for a game or feature. Do you take suggestions?
Absolutely. We read every suggestion that lands in our inbox. We can't promise we'll build every idea — we're a small team with strong opinions — but great ideas from players regularly shape what we work on next.
I was charged for something by mistake. Can you refund me?
Purchases made through the App Store or Google Play are handled by Apple and Google, respectively. They can process refunds faster than we can. For App Store purchases, visit reportaproblem.apple.com. For Google Play, open the Play Store app, find the purchase in your order history, and select "Request a refund." If those paths don't work for you, email us and we'll do what we can to help.
Do your games collect personal data?
Nothing ever comes to us — our games have no accounts and no servers. Free games are supported by ads and optional in-app purchases: purchases run through Apple (we never see your payment details), and the ad network processes device identifiers and similar signals to serve ads, as disclosed on each game's App Store privacy label and our privacy page. If you have a specific question about a specific game, email us and we'll give you a straight answer.
Can I contact you about press, partnerships, or business stuff?
Yes. Use the same email — support@nerdbucket.org — and we'll route it to the right person. (Spoiler: it's usually the same person.)